This Web Site is provided by Arcturus Hobbies, LLC.
Any fraudulent use of this site is strictly prohibited, including but not limited to misrepresentation of your identity as a user and the use of buying agents.
Any tampering with the site or its operations is also prohibited.
Your privacy is important to us. When you make purchases at Zvezda-USA.com we are required to collect information related to your transaction, which includes personally identifiable information such as your name, telephone number, e-mail address, billing address, shipping address, credit card number or other payment information, and your password.
Zvezda-USA.com will not sell, rent, or share your transaction information with others, except as required for the processing of your orders or as required by law. We use customer information only for the purposes of filling orders, contacting purchasers to inform them of their order status, enhancing the user experience, or to send promotional information and offers.
Arcturus Hobbies, LLC is the U.S. agent for Zvezda products and the owner and operator of Zvezda-USA.com. Only residents of the United States with a valid U.S. address may purchase from this site. P.O. boxes and APO addresses cannot be accepted. We apologize for the inconvenience.
Zvezda-USA.com reserves the right to choose which carrier we will use for all deliveries, so we charge a flat rate for shipping. We use a variety of shipping carriers, dependent on the particulars of your order. Unfortunately, we cannot accommodate requests for preferred carriers.
Once your order has been shipped, you must allow a reasonable amount of time for delivery. Zvezda-USA.com and its carriers may require a signature for proof of delivery. Unfortunately, we cannot require our carriers to leave packages without a signature. You are welcome to contact the carrier directly to request alternative delivery options. Once your package has been delivered, Zvezda-USA.com cannot be held responsible for theft, loss, or damage to the merchandise. If a forwarding company is used to accept delivery, Zvezda-USA.com cannot be held responsible for lost or damaged merchandise once the forwarding company receives delivery. Any claims must be made with the forwarding company.
Always know who you are receiving packages for or forwarding a package to! If you accept a shipment that was purchased with a fraudulent credit card, it will be stolen merchandise and you can be held responsible in any legal action that results.
Shipping charges are non-refundable.
If you are outside of the United States, you may view Zvezda-USA.com for informational purposes only. If you wish to purchase Zvezda product, please contact your local country’s agent for more information.
Questions About Your Order
If you have recently placed an order through Zvezda-USA.com and require additional information, please note that we begin processing your order immediately upon receipt. As such, it may be impossible to make changes or cancel your order. You may check the status of recently placed orders by clicking on the “My Account” link on our web site.
As soon as your order is invoiced, it has passed through our shipping process and can no longer be changed or cancelled.
Zvezda-USA.com has the right to reject any order and/or limit the quantities of your order. We are not required to give a reason for this decision. If we need to reject or alter an order, we will attempt to notify you through your account e-mail address.
Zvezda-USA.com will not normally charge your credit card if your order is rejected. In the unlikely event that your order must be cancelled after your card has been charged, we will process a refund to your card.
New UNOPENED products purchased from Zvezda-USA.com may be returned within 30 days of receipt for a full refund. If the plastic shrink-wrap or any other original packaging has been removed, Zvezda-USA.com will have to examine the contents of the merchandise to determine if it is complete before any refund can be processed. If your refund is denied, we will notify you through your account e-mail address.
We will refund the shipping charges only if an error was made by Zvezda-USA.com (such as shipping the wrong product). In all other circumstances, the shipping fees will not be refunded. We cannot accept returns for products sent COD.
Zvezda-USA.com cannot accept returns for any of the following items:
• Any type of paint, thinner, glue, or cement
• Any kits that are partly assembled
• Any items purchased by any other reseller besides Zvezda-USA.com
Limitations of Liability
When you use Zvezda-USA.com, you explicitly agree that your use is at your sole risk. Zvezda-USA.com is provided “AS IS” and “as available”.
Arcturus Hobbies, LLC, its parent company, affiliates, subsidiaries, and designees, as well as their respective officers, directors, employees, and agents, and any third-party content providers, contractors, distributors, designers, sponsors, merchants, licensors, or the like (collectively, the “Associates”) DO NOT warrant that use of Zvezda-USA.com will always be available without interruption or errors. Neither Arcturus Hobbies, LLC nor any of its Associates warrant that the content provided on Zvezda-USA.com, or the products offered for sale on the site will always be accurate or complete. Additionally, Arcturus Hobbies, LLC makes no claim that the content on Zvezda-USA.com will be accurate for, applicable to, or appropriate for use in any location outside of the United States.
Arcturus Hobbies, LLC and all Associates specifically disclaim ALL warranties, both explicit or implied, including but not limited to warranties of title, merchantability, or fitness for any particular purpose. No oral or written information provided by Arcturus Hobbies, LLC or its Associates shall be interpreted to create such a warranty. Some states do not allow the exclusion or limitation of certain warranties. The above disclaimer of warranties does not apply in those states for such warranties.
Arcturus Hobbies, LLC and its Associates shall not be liable for any damages that result from the use of Zvezda-USA.com, or the inability to use the site, under any circumstances, whether those damages be direct, indirect, incidental, special, or consequential. This includes, but is not limited to, any reliance on the information presented on Zvezda-USA.com that results in any interruptions, mistakes, omissions, deletions, or corruption of files, any viruses, any delays in operation or transmission, or any failure of performance.
These Limitations of Liability will apply in any legal action, whether by contract, tort, or other claim, even if an authorized representative of Arcturus Hobbies, LLC was advised of the possibility of such damages, or if they should have had knowledge of such a possibility.
In the course of its operation, Zvezda-USA.com makes every reasonable effort to ensure that the product information on the web site is accurate and up-to-date. Should there be an error, including but not limited to products listed at incorrect prices due to typographical, photographic, or mechanical error, Zvezda-USA.com reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. Furthermore, Zvezda-USA.com reserves the right to refuse or cancel any such order regardless of whether or not the order has already been confirmed, or if the user’s credit card has been charged. If user’s credit card has been charged for the purchase before any such order has been cancelled, Zvezda-USA.com shall immediately issue a refund to said card equal to the total amount charged.
Zvezda-USA.com cannot be held responsible for any photographic or technical errors that should occur with the site.
Zvezda-USA.com must charge and withhold all applicable sales tax for any orders that are to be delivered to addresses within the state of Indiana, and will do so automatically. The user assumes sole responsibility for all sales tax or other taxes required for all orders shipped to any other state.
Paying with PAYPAL
Zvezda-USA.com is set up to accept payment via PAYPAL. Additional information and account setup can be found on PAYPAL’s web site: www.paypal.com.
To assure accurate shipping, Zvezda-USA.com will only ship to verified shipping addresses through PAYPAL. We CANNOT accept P.O. boxes or APO addresses for shipping.